Trouble shooting

Error messages from the target device manager and possible solutions

Problems may occur when connecting the target device or when transferring and starting the project. In this case, an error message is displayed in the target device manager. The following table shows the error messages of the target device manager as well as possible causes and solutions for the respective problem.

Error message	Possible causes	Remedy
No connection can be established with the target device.	No internet or intranet connection IP address and/or port specified incorrectly Timeout too low Server Manager stuck on the target system or not started	Check the internet or intranet connection. Check the IP address and the port. Increase the timeout. Restart the Server Manager on the target system. To restart the Server Manager on a Windows system: Open the Task Manager. Activate the "Services" tab. Right-click on the "VisiWin7.Server.Manager" entry and select Restart or Start from the context menu.
No files to be transferred (changed) for the project <project name> found.	The project was not (re)created (build/rebuild). There may be the following reasons for this: Creation by VisiWin is generally not possible. The "Do not create project folder" option is activated.	If you have VisiWin compile the project(F5), the reasons for the failed compilation are listed in the output. In the "Options" dialogue under Project transfer WGeneral, check the setting in the "Project creation" list and select a different setting.
The project file from <project name> could not be transferred to the target device <IP address>.	Write protection on the destination folder Too little memory	Check whether the target folder is write-protected and cancel the write protection. Check the available storage space and increase it, e.g. by installing a new SD card or deleting old projects.
The project directory of the project <project name> could not be unpacked on the target device <IP address>.	Too little memory	Check the available storage space and increase it, e.g. by installing a new SD card or deleting old projects.
The project directory of the project <project name> could not be transferred to the target device <IP address>.	Too little memory	Check the available storage space and increase it, e.g. by installing a new SD card or deleting old projects.
The metadata file of the project <project name> could not be transferred to the target device <IP address>.	Too little memory Write protection on the metadata file No corresponding rights	Check the available storage space and increase it, e.g. by installing a new SD card or deleting old projects. Cancel the write protection for the metadata file on the target system. If you do not have sufficient authorisation to remove the write protection, contact your system administrator.
The project <project name> could not be registered on the target device <IP address>.	Metadata file corrupted Server Manager stuck on the target system Project in the Server Manager on the target system not in the unloaded state	Delete the metadata file and the entire project on the target system and transfer it again. Restart the Server Manager. Stop the running project on the target system.
The project <project name> could not be started on the target device <IP address>.	Not all files required for the start have been transferred Files deleted manually Error in the application during start-up Server Manager stuck on the target system	Check whether the required assemblies are available on the target system. If necessary, install them or transfer them with the project. Delete the project on the target system and transfer it again. Check the application for errors. Restart the Server Manager.
The user could not be logged in.	The user account used has not been created in the PLC project Incorrect user name or password	Create at least one user with administrator rights in the PLC project Check input data (user name/password)
Error occured while logging in user.	The user account used has insufficient rights	Adjust the rights of the user account in the PLC projec Use a user account with sufficient rights